Help

How can we help?

Quick answers to the questions we hear most. Customers will find step-by-step guides in the Help Center inside the app.

Getting started

How do I get started?

Create an account — it's free for 30 days and no card is needed. Add your business details and a client, then build and send your first invoice.

Already a customer? The Help Center walks through each step.

Can I bring my clients over from another tool?

There's no import for clients or past invoices yet, so add clients as you bill them. Expenses can be imported from a CSV file.

Can I run more than one business?

Yes. You can keep several company profiles, each with its own name, address and details, under one sign-in.

Getting paid

How do my clients pay me online?

Connect your Stripe account in Settings › Online Payments. Your invoices then show a Pay now button; clients pay by card, and the invoice is marked paid automatically.

Which currencies can clients pay in?

You can bill each client in their own currency. Online card payments work in US, Canadian and Australian dollars, euros and pounds; for anything else, record the payment on the invoice when it arrives.

How do payment reminders work?

In Settings › Emails & Notifications, choose how many days before or after the due date a reminder goes out — to your client, to you, or both. Paid and draft invoices are skipped.

Can a client pay part of an invoice?

Yes. Clients can pay part of the balance online, and you can record partial payments by check, cash or transfer. The invoice shows what's still owed.

Your account

How do I add my team?

Staff logins are part of the Company plan: $20 a month covers you and each extra person is $5 a month. Everyone tracks their own time and expenses; you review and bill.

How do I change my plan or cancel?

From Settings › Plans and Pricing. If you cancel, your plan runs until the end of the period you've paid for. See pricing for the plans.

How do I close my account?

Go to Settings › Delete Account and confirm with your password. Export any reports you want to keep to CSV or Excel first.

Is my information safe?

Every page is encrypted, and card details go straight to Stripe — we never see full card numbers. Read how we keep it safe and our privacy policy.